Are you facing issues with southwest flight delay compensation Because of inclement weather or technical issues, airlines may cancel or delay a flight? However, these airlines follow certain regulations that pay their passengers for such cancellations or delays in order to uphold customer rights. For instance, the Dallas-based airline Southwest has a policy it adheres to in the event of unanticipated flight delays. Here, travelers have a number of useful options, including the ability to rebook a flight.