As one of the largest and most important hubs in the world, Chicago O’Hare International Airport (ORD) plays a pivotal role in United Airlines’ global operations. Serving as the airline’s primary Midwest hub and headquarters, O’Hare connects United’s vast domestic network to key international markets in Europe, Asia, Latin America, and beyond. The United Airlines ORD Terminal experience reflects the airline’s commitment to efficiency, convenience, and passenger comfort at one of the busiest airports in the United States.

This in-depth article explores the full United Airlines experience at O’Hare — from check-in and terminal layout to dining, lounges, and connecting flights — so travelers can navigate the airport with confidence and ease.

United Airlines operates primarily out of Terminal 1, with some additional operations in Terminal 2 at ORD. Terminal 1 is the main hub for United’s domestic and international flights, while Terminal 2 handles select regional and domestic departures operated by United Express.

Terminal 1 consists of Concourse B and Concourse C, which are connected by an underground tunnel and exclusively used by United Airlines. The terminal is designed for streamlined connectivity, making it easy for passengers to transfer between flights, access services, and enjoy a full range of airport amenities.

Check-In and Arrival at Terminal 1

The United Airlines check-in area is located in Terminal 1’s departures level, which is clearly marked and easily accessible via public transit, taxis, rideshares, or parking facilities.

Key check-in features include:

• Numerous self-service kiosks for quick boarding pass printing and baggage tag generation
• Traditional check-in counters with friendly agents for those needing assistance
• Premier Access lanes for MileagePlus Premier members, United Polaris, and First Class passengers
• Bag drop services and oversized baggage check counters

Mobile check-in through the United app is also highly recommended for tech-savvy travelers who want to avoid queues.

Security Screening

United passengers benefit from multiple TSA checkpoints in Terminal 1, with PreCheck and CLEAR lanes available for expedited screening. The terminal is well-staffed, and digital displays show estimated wait times to help passengers navigate security efficiently. Security areas are generally clean, fast-moving, and designed to accommodate high passenger volumes without overwhelming delays.

Concourse B and C: Gate Layout and Passenger Flow

Once through security, passengers proceed to Concourse B, a large, bright hallway featuring numerous gates, shops, and restaurants. From Concourse B, travelers can walk through the famous underground tunnel to Concourse C, which features stunning neon lights, ambient music, and moving walkways.

United’s terminal layout at ORD is known for its efficient gate design, allowing quick connections and minimal walking distances compared to many other international airports. Monitors with real-time flight data are placed throughout the concourses for easy reference.

Dining Options in United’s Terminals at ORD

United’s Terminals 1 and 2 offer a wide range of dining experiences, from fast food and coffee to chef-inspired sit-down restaurants.

Popular eateries in Terminal 1 include:

• Tortas Frontera by Rick Bayless — A gourmet Mexican sandwich spot consistently rated as one of the best airport restaurants in the country.
• Wicker Park Seafood & Sushi — Fresh seafood and sushi with full-service dining.
• Hub 51 Market — A casual American eatery offering everything from breakfast to sandwiches.
• Starbucks and Dunkin’ — For coffee lovers and quick breakfast items.
• Goose Island Beer Company — A local favorite for craft beer and pub fare.

Passengers with a tight connection can also take advantage of grab-and-go options available near most gates.

Shopping and Passenger Amenities

Terminal 1 features a wide selection of retail outlets, offering everything from last-minute travel essentials to luxury accessories.

Shops include:

• Hudson News — Books, snacks, electronics, and souvenirs
• Tech on the Go — Electronics and mobile accessories
• MAC Cosmetics, Brookstone, and Terminal Getaway Spa — Great for travelers looking to relax or pamper themselves
• Duty-Free shops — Available for international passengers in the departures area

Travelers will also find charging stations, hydration stations, and family-friendly amenities like nursing rooms and baby-changing areas.

United Club and Polaris Lounge Access

United offers several exclusive lounges in Terminal 1 to cater to premium passengers and frequent flyers.

United Club Locations:

• Concourse B (Gate B6 and Gate B18) — These clubs offer comfortable seating, complimentary snacks and drinks, business services, and quiet zones for relaxation.
• Concourse C (Gate C16) — A modern lounge space with ample amenities and flight information.

Access is available to:

• United Club members
• Star Alliance Gold passengers
• United Polaris, Business, and First Class passengers on international routes
• One-time pass holders (available for purchase via the United app)

United Polaris Lounge:

Located in Concourse C, the United Polaris Lounge is reserved for long-haul Business Class passengers flying internationally. This premium space offers:

• Restaurant-style dining with seasonal menus
• Quiet suites and showers
• Lavish seating areas and cocktail bars
• Enhanced privacy and luxury for high-value travelers

The Polaris Lounge at ORD is one of the flagship experiences for premium international passengers.

Terminal 2: Regional Flights and United Express

Some United Express flights operate from Terminal 2, which is easily accessible via a short indoor walk from Terminal 1. Though slightly older in design, Terminal 2 is well-maintained and offers many of the same conveniences, including:

• TSA screening
• Food options like Billy Goat Tavern and Reilly’s Daughter Irish Pub
• United Club near Gate F8
• Efficient gate layout for quick boarding

Passengers connecting between Terminals 1 and 2 should allow a minimum of 15–20 minutes, especially during peak hours.

Connections and Ground Transportation

O’Hare is a major connecting hub, and United’s gate layout makes most domestic-to-domestic transfers under 45 minutes, even during busy periods.

For ground transportation, United travelers can access:

• CTA Blue Line trains to downtown Chicago
• Rental car centers, taxis, and rideshare pickup
• Airport shuttle buses and hotel transfers
• Parking garages connected to each terminal

Accessibility services, including wheelchair assistance and accessible restrooms, are available throughout United’s terminals.

Final Thoughts

The United Airlines ORD Terminal experience is a robust and passenger-friendly operation, reflecting the airline’s deep roots in Chicago and its role as a global leader in air travel. From high-efficiency check-in and security to excellent food, shopping, and lounge experiences, United’s presence at O’Hare offers convenience and comfort for travelers of all classes.

Whether you’re flying across the country or connecting to an international destination, United Airlines at Chicago O’Hare delivers a polished, reliable airport experience — making it one of the airline’s most important and well-equipped hubs in the world.