Online Food Delivery Services Market Captures Gains from Voice Ordering Trends

The global online food delivery services market size was estimated at USD 380.43 billion in 2024 and is projected to reach USD 618.36 billion by 2030, growing at a CAGR of 9.0% from 2025 to 2030. This growth is being driven by technological advancements, rapid urbanization, and evolving consumer lifestyles.

The widespread adoption of smartphones and high-speed internet connectivity has significantly enhanced the ease and accessibility of online ordering. This convenience appeals particularly to urban consumers who seek quick meal options without the hassle of cooking or dining out. Furthermore, the emergence of cloud kitchens, which operate without dine-in facilities, has helped reduce operational costs and allowed restaurants to focus exclusively on delivery services, thus enhancing market scalability.

Collaborations between food delivery platforms and restaurants have widened menu choices, elevating the customer experience. The integration of digital wallets and contactless payment systems has simplified transactions, prompting a greater number of users to shift to online food ordering. Additionally, the COVID-19 pandemic greatly accelerated this transition, as consumers prioritized contactless and safe delivery options. Together, these dynamics have created a thriving ecosystem, attracting continuous investments and driving sustained market expansion.

The rising number of dual-income households, along with changing dietary habits and busy lifestyles, is expected to support market growth through the forecast period. Moreover, increasing demand for quick, cost-effective food solutions further propels the industry forward. Online delivery platforms attract consumers through incentives such as discounts, cashback offers, doorstep delivery, and diverse payment options. Food service providers are also investing in large-scale warehouses to store fresh ingredients, ensuring the delivery of high-quality meals and further boosting consumer adoption.

Subscription-based models offering perks like free deliveries and exclusive deals are gaining momentum as platforms seek to retain users. The growing trend of dark kitchens, or virtual kitchens that operate solely for delivery, is transforming the restaurant landscape by offering a cost-efficient model that caters to modern consumer preferences for variety and speed. In addition, AI-powered chatbots and voice assistants streamline the ordering process, enhancing overall customer satisfaction. Gamified features such as reward points and interactive promotions keep users engaged, while personalization, driven by advanced data analytics, enables tailored food recommendations. Rising interest in regional cuisines and local flavors is also helping platforms cater to increasingly diverse user bases.

Order a free sample PDF of the Online Food Delivery Services Market Intelligence Study, published by Grand View Research.

Key Market Trends & Insights

• North America held over 25% of the global online food delivery services market share in 2024.
• The U.S. market is expected to see significant growth between 2025 and 2030.
• By type, the platform-to-consumer segment dominated with a share of over 73% in 2024.
• Online payment methods accounted for the largest payment segment at over 79% in 2024.
• The mobile channel remained the leading channel for food delivery orders in 2024.

Market Size & Forecast

• 2024 Market Size: USD 380.43 Billion
• 2030 Projected Market Size: USD 618.36 Billion
• CAGR (2025–2030): 9.0%
• North America: Largest market region in 2024

Key Online Food Delivery Services Company Insights

Major companies in the global online food delivery services market include Deliveroo PLC, DoorDash Inc., and Delivery Hero Group. These companies continue to adopt strategic initiatives such as product innovation, partnerships, and mergers to gain competitive advantages.

• In December 2024, Swiggy expanded its 10-minute food delivery service, Bolt, to tier 2 and 3 cities such as Roorkee, Patna, and Nashik, aiming to boost market share through rapid delivery in emerging urban regions.
• In November 2024, Wonder completed its USD 650 million acquisition of Grubhub, a major U.S.-based delivery platform, integrating its broad merchant and partner network with Wonder's food hall concept to expand dining options and accessibility.

Key Online Food Delivery Services Companies

• Deliveroo PLC
• DoorDash Inc.
• Delivery Hero Group
• Just Eat Limited
• Uber Technologies Inc.
• Swiggy
• Zomato
• com LLC
• Yelp Inc.
• com Inc.
• Rappi Inc.

Explore Horizon Databook – The world's most expansive market intelligence platform developed by Grand View Research.

Conclusion

The global online food delivery services market is undergoing a significant transformation, driven by digitalization, evolving consumer expectations, and competitive innovation. As platforms continue to refine operational models and introduce user-centric features, the market is poised for robust and sustained growth. Emphasis on affordability, speed, personalization, and convenience will remain pivotal, while addressing regulatory and logistical challenges will determine long-term success in this fast-evolving sector.