" Cartridge Rejected" Error Caused by HP+: How to Fix It?

How to Fix " Cartridge Rejected" Error message

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Customers who bought compatible HP 923 and HP 936 ink cartridges and encountered the annoying error "Cartridge Rejected" during installation have been contacting us more frequently in recent weeks. The purpose of this blog is to explain why this occurs, particularly with more recent HP printers, and how to prevent it going forward.

Why Is the Cartridge Rejected Error Occurring? Your printer is likely enrolled in HP+, a program that restricts it to utilizing only original HP ink, if you're encountering a "Cartridge Rejected" error.

The HP+ system restriction, which prohibits all third-party or remanufactured cartridges, even if they are completely functioning and absolutely compatible, is the primary culprit rather than your compatible cartridge.

Why Are So Many Users Affected by Compatible HP 923 and 936?

Models that use the HP 923 and 936 ink cartridges now frequently experience this problem. This is the reason:

1. The Cost of HP+ Printers Is Lower

In order to entice customers to purchase HP+ printers, HP has greatly increased its marketing efforts. This includes offering longer warranties, reduced costs, and free ink cartridges for three to six months. Many new HP printer users unintentionally buy HP+ printers that seem more affordable because they are unaware of the limits of HP+ printers for third-party ink cartridges. In actuality, however, they were duped by HP's razor-sharp marketing strategy. For more information on HP+, see our blog, Is HP Plus Worth It?

2. Activation Occurs During Setup, Frequently Without Explicit Warnings

Many consumers are unaware that using the HP Smart App to set up their new printer instantly activates HP+, which permanently limits the printer to utilizing only original HP ink.

3. No Alert Regarding Incompatibility with Third-Party Cartridges

Customers are never made fully aware by HP that activating HP+ will permanently prohibit third-party ink cartridges throughout the setup or buying process. As a result, a lot of consumers believe that they can use any third-party cartridges as long as they cancel HP+. However, the printer immediately rejected them after they installed new, compatible HP ink cartridges.

·         How Can I Verify Whether I've Activated HP Plus? To find out if your printer is part of HP+:

Visit support.hp.com/us-en/check-warranty to access the HP warranty check page.

·         Locate your printer's serial number again. It is typically printed on a little sticker.

·         To view the warranty status, choose your country and provide the serial number.

·         You have enabled HP Plus on your printer if the Service Type is HP 2Y STD EXCHANGE-HP+.

Your printer will only ever accept original HP cartridges or cartridges with a reused HP chip once HP+ is enabled.

How Can I Resolve the Error Message "Cartridge Rejected"? Unfortunately, there is no software solution to enable third-party ink cartridges if you have already activated HP+. Among your choices are:

1. Change to Real HP Ink You will need to buy official HP cartridges, like the HP 923 or HP 936, from HP-approved vendors if you have to keep your HP+ printer.

2. Use a non-HP+ printer in its place. If you want to save money over time, you could want to replace your HP+ printer with a non-HP+ printer and return it if you're still within the return window:

Look for printer models that don't have a final "e." When setting up, do not activate HP+. Alternatively, pick other manufacturers that usually accept third-party cartridges, such as Brother, Canon, Epson, or Xerox.

If you're about to set up a new HP printer: Choose the “Continue without HP+” option if prompted. Avoid signing up for HP Instant Ink unless you plan to stick with HP cartridges permanently. Conclusion HP+ may seem like a handy service with free ink and an additional guarantee, but it comes at a high long-term cost: the ability to select reasonably priced, superior third-party ink cartridges.

We at Ready Toner guarantee the quality of our ink and are aware of how annoying this covert lock-in may be. For this reason, if you wish to use more affordable options, we always advise verifying the model of your printer and staying away from HP+.

Please contact our support staff if you have already purchased compatible HP 923 or 936 ink cartridges and had a rejection error. We'll investigate your choices and assist you with troubleshooting.