Our recent trip to Greece was not only a beautiful vacation but also a stress-free and well-managed journey, thanks to the outstanding support we received from the Aegean Airlines Zurich Office in Switzerland. Traveling as a family can be complicated, especially with young children and elderly parents involved, but from the very beginning, the team at the Zurich office went out of their way to ensure that every detail was handled professionally and with genuine care.
From the moment we decided to travel to Athens for a family wedding, we knew that we’d need help organizing everything. We were booking for six people, including two small children, my wife and I, and my elderly parents. We wanted to travel comfortably, stay together on the flight, and ensure minimal waiting at the airport. After doing some research, I decided to contact the Aegean Airlines Zurich Office directly, and that was the best decision I could’ve made.
The representative I spoke to on the phone was incredibly knowledgeable, patient, and helpful. She answered every question I had about seat selection, meal requests, baggage allowance, and airport procedures. Most importantly, she listened attentively to our unique family needs and offered solutions we hadn't even considered—like requesting pre-boarding assistance and arranging for wheelchair support for my father.
A few days later, we visited the Zurich office in person. The location was easy to find, and the office itself was clean, quiet, and well-organized. We were greeted warmly and immediately assisted by the same staff member I had spoken to earlier. She had already pulled up our information and was ready to finalize our bookings.
What impressed me most was how personal the entire experience felt. It wasn't a cold transaction like booking online, it was more like working with a trusted travel advisor. She helped us choose a flight with the best departure time for our children’s schedule and ensured we were all seated together. She even helped select seats close to the bathrooms and galley, knowing we had kids and a senior with us.
The booking process was smooth, and we felt completely confident by the time we walked out of the office.
International travel involves paperwork, and for families, it’s easy to miss details. Fortunately, the Zurich office was proactive in making sure we were fully prepared. They double-checked the validity of our passports, reminded us about visa-free stay limitations, and gave us printouts with health and safety guidelines.
My son has a food allergy, and they made a special note on his ticket to ensure he received a safe meal. For my father, they arranged wheelchair assistance at both Zurich and Athens airports, and made sure we knew how the service would work.
The staff explained each step of the process and even provided a checklist to keep us on track before the flight. This was especially helpful as we prepared our kids' travel bags and organized all our documents.
Thanks to the thorough planning and assistance from the Zurich office, our travel day went better than expected. We arrived at the airport early and were met by Aegean’s ground staff with a wheelchair for my father. Check-in was swift, and since we had pre-booked our seats, there were no last-minute complications.
Our bags were tagged with family priority, and the check-in agent personally walked us through what to expect at the gate. We were allowed to board early, giving us time to settle in without rushing.
Onboard, the crew was aware of our situation. They greeted us by name and made sure our kids were comfortable, offering toys and activity books that helped make the flight more enjoyable. The meals were served according to our requests, and my father received assistance with his meal as well.
What could have been a chaotic and stressful experience turned into a relaxed and enjoyable flight, thanks to the preparation and coordination handled by the Zurich office.
What set the Aegean Airlines Zurich Office apart was not just the excellent service before the flight, but their post-travel follow-up as well. A couple of days after arriving in Athens, we received a courtesy email asking if everything had gone well and if we had any concerns or feedback.
This follow-up felt very personal and showed us that Aegean Airlines truly cares about their passengers. We responded with a thank-you note and received a reply wishing us a great time in Greece and reminding us of our return flight schedule.
When it came time to return, we had no problems. Our return tickets had already been reconfirmed, our seating was perfect, and the wheelchair assistance was ready upon check-in. Once again, the Zurich office had coordinated everything beautifully.
They respected our time, answered every question, and treated us like valued guests, not just another booking. It’s clear that their staff are not only well-trained but also genuinely passionate about helping people.
The Aegean Airlines Zurich Office didn’t just help us get from point A to point B, they made our family feel safe, understood, and cared for. That level of personal attention is rare in today’s fast-paced travel world.
If you're planning a family trip and flying with Aegean Airlines, I strongly recommend visiting the Zurich office in person or contacting them directly by phone. Their ability to tailor services for families, answer specific questions, and help with everything from luggage to special meals will make your life easier.
Here are a few tips based on our experience:
Contact Early: Call the Zurich office early to allow enough time for seat selections, meal preferences, and special services.
Be Clear About Needs: Don’t hesitate to explain if you need wheelchair support, special meals, or assistance for kids. The staff are very understanding and happy to help.
Visit in Person if Possible: The in-person service is exceptional, and you get to speak to someone who really listens and tailors their recommendations to your situation.
Use the Pre-Travel Checklist: The checklist provided by the Zurich office kept us organized and ensured we didn’t forget any important documents.
Our family vacation to Greece was one of the most memorable trips we’ve taken, and a big part of that was due to the outstanding service we received from the Aegean Airlines Zurich Office. From the moment we first reached out, through the booking and travel process, and even after we had arrived at our destination, the staff at this office showed us what true customer care looks like.
They weren’t just checking boxes, they were anticipating our needs, solving problems before they happened, and making sure every part of our journey was smooth and comfortable.
We are deeply grateful for the professionalism, empathy, and excellence shown by the Zurich team. They are a shining example of how airline customer service should be.
Without a doubt, we will be flying Aegean Airlines again for our future travels and we’ll be contacting the Zurich office first.