For travelers in China seeking premium international travel, the Turkish Airlines Shanghai Office serves as a vital hub of assistance and service. As one of the world’s leading airlines, Turkish Airlines has built a reputation for connecting continents with reliability, comfort, and professionalism. The airline’s Shanghai office plays an integral role in serving passengers across East Asia, especially those flying between China, Turkey, and beyond.
This article offers a detailed look at the services offered by the Turkish Airlines Office in Shanghai, helping travelers understand the benefits of in-person support, ticketing options, and how the office can simplify the travel experience.
Shanghai, a major global financial and transportation center, is one of China’s busiest cities in terms of air traffic. With millions of passengers flying to and from Pudong and Hongqiao International Airports annually, it is critical for major international carriers like Turkish Airlines to maintain a robust physical presence. Turkish Airlines serves this purpose by providing accessible, localized service and support to meet the diverse needs of international and domestic travelers.
The office offers more than just flight booking, it’s a comprehensive service center that handles every aspect of travel management, making it ideal for both first-time flyers and seasoned frequent travelers.
At the heart of the office’s services is flight booking support. While online booking is convenient, many travelers still prefer the security of booking in person. The Shanghai office allows passengers to speak with knowledgeable staff who can provide advice on:
Best travel routes and transit options
Seat selection and class upgrades
Understanding flexible fare policies
Group or family travel packages
Agents are trained to handle complex bookings, including multi-city itineraries and connecting flights through Istanbul and other hubs.
Plans can change, and Turkish Airlines is equipped to help with that. Travelers who need to:
Change their travel dates
Upgrade their ticket
Cancel and rebook
Modify passenger names or details
can do so directly with the office staff. They also help you understand refund eligibility, cancellation fees, and rescheduling rules in your local currency.
Lost baggage or questions about baggage allowances? The Shanghai office handles:
Checked and cabin baggage policies
Excess baggage fees
Baggage claims and delayed luggage support
Special baggage services (musical instruments, sports equipment, etc.)
Having this support in person can speed up the claims process and provide peace of mind.
Turkish Airlines’ loyalty program, Miles&Smiles, allows travelers to earn and redeem miles. At the Shanghai Office, travelers can:
Get help enrolling in the program
Understand tier benefits and status upgrades
Redeem miles for flights or upgrades
Solve account-related issues
This support ensures travelers get the most from their loyalty with Turkish Airlines.
Turkish Airlines is trained to support passengers with special needs. Services include:
Wheelchair and mobility assistance
Unaccompanied minor services
Medical travel coordination
Dietary and religious meal arrangements
Assistance for elderly or disabled passengers
These services are handled sensitively and professionally, ensuring a safe and comfortable journey.
As a gateway between Asia and Europe, Turkish Airlines sees many travelers flying via Istanbul to other destinations. The Shanghai office helps:
Inform about Turkish visa requirements
Guide passengers on connecting flight documentation
Offer advice on international travel regulations and updates
Provide resources for COVID-19 testing and vaccination policies
This is particularly useful for passengers with complex itineraries or multiple layovers.
While many airlines push digital service, Turkish Airlines still values the human touch. The Shanghai Office allows travelers to get real-time solutions from experienced staff who speak multiple languages and understand regional concerns.
Online systems can be confusing when dealing with refunds or cancellations. Visiting the Shanghai office allows quicker resolutions for:
Flight disruptions
Lost items
Ticket corrections
Last-minute upgrades
Every traveler has different needs. The office offers personalized planning for students, business professionals, tourists, and groups. From helping a family plan a trip to Cappadocia to assisting a business traveler headed to Frankfurt, the office provides customized care.
The Turkish Airlines Office in Shanghai is located in a central business area, accessible by major public transport lines and close to key hotels and business centers. Passengers flying through:
Shanghai Pudong International Airport (PVG)
Shanghai Hongqiao International Airport (SHA)
can easily stop by for last-minute travel queries or assistance.
While office hours may vary, most Turkish Airlines regional offices operate Monday through Friday, from 9 AM to 6 PM. It’s always wise to call ahead or check the official Turkish Airlines website for updated schedules and holiday closures.
Shanghai is a city with a thriving business ecosystem, and Turkish Airlines caters to that with services tailored to corporate clients:
Corporate account management
Bulk bookings and invoice support
Premium cabin reservations (Business Class)
Priority check-in and boarding
Meeting or conference group travel planning
Turkish Airlines acts as a reliable partner for travel coordinators and corporate assistants managing business itineraries.
Turkish Airlines is known for its luxury Business Class experience, especially on long-haul flights. The Shanghai Office helps passengers explore premium services such as:
Lounge access information
Priority baggage handling
Exclusive check-in counters
Flatbed seats and in-flight chef experiences
Office staff can provide brochures and booking tips to ensure you get the best of Turkish Airlines’ premium travel options.
One of the unsung roles of Turkish Airlines is education. As global travel becomes increasingly complicated with visa rules, health requirements, and transit regulations, having access to up-to-date information from airline professionals is invaluable.
Whether it’s your first time traveling to Istanbul or your 20th, the Shanghai office ensures you know what to expect.
Turkish Airlines is more than just a regional branch, it’s a comprehensive support center for travelers in China. Whether you're flying for business, vacation, education, or family visits, the office ensures every step of your journey is smooth and stress-free. With multilingual staff, local expertise, and access to the full suite of Turkish Airlines services, the Shanghai office continues to strengthen the airline's reputation for quality, reliability, and exceptional customer care. From booking and baggage to loyalty programs and visa assistance, every detail is managed with professionalism. If you’re planning to fly with Turkish Airlines from Shanghai, visiting the office can help you prepare with confidence and clarity.